SaaS

TRULY eSIM

A browser-based eSIM store and dashboard for comparing plans, checking device compatibility and managing data from any device.

Role
UX/UI Designer
TRULY eSIM landing page — global mobile data at local rates
Objective

To provide a seamless and user-friendly experience for travellers and digital nomads using eSIM technology.

Design Process

Crafting user-centered solutions through iterative design and testing.

User Personas

Who I designed for

Emily Chen, a marketing executive smiling on a city street

Emily Chen

35 · Marketing Executive

Needs

Stable internet for frequent business trips across countries, ready the moment she lands.

Goals

Set up a plan in minutes and stay reliably connected through meetings and travel days.

Challenges

Short on time between flights, and dropped connections cost her client calls.

Sarah Patel, a young traveller wearing a straw hat

Sarah Patel

24 · Recent Graduate · Gap-Year Traveller

Needs

Short-term, budget-friendly data that works across the regions she's passing through.

Goals

Activate easily and move between countries without re-learning a new setup each time.

Challenges

Tight budget, and cluttered, jargon-heavy plans make it hard to choose with confidence.

Jake Thompson, a freelance web developer working in a café

Jake Thompson

29 · Freelance Web Developer

Needs

Flexible, affordable plans that hold up over extended stays abroad.

Goals

Manage and top up his plan online, without hunting for local SIM shops.

Challenges

Long stays make short-term plans pricey, and unreliable data stalls his work.

The Martinez family — two parents and a child — together outdoors

The Martinez Family

Parents 40s · child 10 · Family Travellers

Needs

Affordable data shared across several devices, with security and support they can trust.

Goals

Get the whole family connected with one straightforward setup before the trip starts.

Challenges

Juggling multiple devices and plans, and worrying about keeping a child safe online.

User Journey Mapping

From discovery to connection

  1. 01

    Awareness

    Homepage effectively communicates key benefits.

  2. 02

    Consideration

    Clear explanation of how eSIM works.

  3. 03

    Decision

    Easy navigation to pricing and plan selection.

  4. 04

    Post-Purchase

    Simple activation process and 24/7 support.

Process

Wireframes & Prototypes

  • Designed a mobile-first layout.
  • Emphasized the straightforward 3-step installation process.
  • Conducted A/B testing on CTA buttons for plan selection.
  • Feedback led to improved navigation and a simplified pricing structure.
Hand-drawn wireframe sketches pinned to a wall during early design
Final Design

A clean, modern and tech-savvy visual design that aligns with the brand's identity.